ALL ZIP-LINQ CABLES
Q. My retractor is off center, how can I center it?
A.Click below to download the owners manual in .pdf format. It will show you how to re-center.
Instruction manual

MINI OPTICAL MOUSE
Q. Can you make your mouse left-handed?
A. Our mouse in shaped to fit in the Right or Left hand. You just need to change the mouse setting in windows control panel (or mouse software) to left hand, so the buttons reverse.

Q. Where do I get the software for your mouse?
A. Our mouse software can be downloaded by clicking here.
Download Mouse Software here

USB
Q. Why won't my ZIP-LINQ Mini 5 Pin USB charge my Motorola Razr?
A. Both models of the Motorola Razr require a driver loaded on the PC to tell the phone to charge. Check your model and download drivers here: V3, V3C. After downloading and unzipping, plug in your phone. When your computer goes to look for a driver for the phone, point it to the directory your unzipped file created. After a reboot the phone should charge whenever plugged into the USB port. If you also want sync function you would need additional software. We recommend Datapilot.

Q. Are ZIP-LINQ USB Cables USB 2.0 Rated?
A. Because of their compact wire size Zip-Linq USB cables with part #'s ZIP-USB-C0X are rated USB 1.1 only.
The new ZIP-LINQ skus with part #'s ZIP-USB2-C0X are rated to support USB 2.0

FIREWIRE
Q. I cant get the Firewire cables to work with my iPod or External hard drive.
A. Because of their compact size Zip-Linq Firewire cables can only transmit data 400Mbps and have a maximum voltage     of 5V at 300ma. They will not work with large external drives or the Apple iPod. They do work with some external drives     that have their own power source.

GENERAL PDA SYNC & CHARGE
Q. Why won't my PDA charge?
A. 1. Check the charge light and reseat connectors.
     2. Make sure the USB cable is seated in the USB port or adapter correctly.
     3. Make sure wireless mode is off, or that the phone is turned off on PDA phones.
     4. If your PDA still will not charge you may have a bad cable please exchange it at your place of purchase.
Q. Why won't my PDA Sync?
A. 1. Make sure you set your Palm Desktop software to USB, Local Sync.
     2. Make sure the USB cable is seated in the USB port correctly.
     3. If your PDA still will not Sync you may have a bad cable please exchange it at your place of purchase.
Q. How do I sync if there is no button?
A. Choose the Hot Sync icon in the Palm software on your PDA.
Q. Why won't my Palm run off the cable even if it will charge the unit?
A. These cables are only intended to provide charging, they will not always power the unit when the battery is completely dead.

TUNGSTEN C
Q. Can I use the ZIP-DATA-P04 with my Tungsten C?
A. Sorry, at this time the ZIP-DATA-P04 will only charge the Tungsten C, it will not Sync data. We have an updated version, the ZIP-DATA-P04B specifically for all the Tungsten models.

ZIRE 71
Q. The ZIP-DATA-P04B doest fit my Zire71.
A. There were two versions of the Zire71. Our P04B cable fits the later version with open holes on both sides of the contacts for the connector to go into. We do not have support for the earlier version that has flat or no connector holes on both sides of the contacts, please return it to your place of purchase.

IPAQ 41XX
Q. Why won't my 41xx series iPaq PDA charge?
A. The 41xx series is very power hungry and requires full power to the USB port or a powered hub to charge and a full     charge on the PDA to sync. Also you can adjust the brightness of your screen down to the lowest setting. This will allow you to both charge and sync.

TREO 600/650
Q. How do I make my Treo 600/650 Sync?
A. When using the ZIP-DATA-P08 or P33 to sync on your Treo you must use the sync icon on the Treo screen. When     you choose sync it will default to IR (Infra Red) use the pull down menu below the sync icon and choose sync via  cradle. Then it will sync your data through the ZIP-LINQ cable just like a USB cradle. Also make sure wireless mode is off or it will not charge.

DELL X50/X51
Q. How do I make my ZIP-DATA-P32 Dell x50/x51 cable Sync?
A. The cable will charge as soon as its plugged into a USB port, however it will not sync until the charge on the x50/x51 reaches 100%.

CELL PHONE CHARGERS
Q. If I need a replacement USB Charging tip and my product is out of warranty, can I buy one?
A. Yes, replacement Charging tips are available through one of our one line resellers.
Click here for more info.

Q. Why won't my cell phone charge?
A. 1. Your phone may require an optional 6V or 9V booster. Most Nokia and Siemens phones require the booster.
     2. Make sure you have the correct tip attached and that it is seated properly.
     3. Make sure the USB cable is seated in the USB port or adapter correctly.
     4. If your phone still will not charge you may have a bad cable please exchange it at your place of purchase.

Q Can I use the ZIP-LINQ Cell charger kit with my new LG/Verizon Phone?
A. Sorry at this time we do not support this series of phones, but we are working on a line of future products that will.

USB CHARGER - NOTEBOOK PORT ERROR
Q. Why do I get an over current error or unknown USB device error when I plug in my Zip-Linq USB charger cable to my laptop?
A. We are finding that there are a lot of new laptops being released that are designed to be low price economy models.     These laptops cannot support any USB charging cables right from the USB port on the laptop. The only way to solve     this problem is to add a small powered USB hub at the USB port on the laptop. This is a change the notebook     manufacturers are making to keep costs down and it affects all USB charging cables, not just Zip-Linq. Please test the     cable on a regular PC to make sure it works on a standard USB port.

AC TO USB ADAPTER
Q. I plug into a hotel outlet and my AC adapter won't charge.
A. Most hotels use GFI (Ground Fault Interrupt) outlets with a built in breaker. Make sure the breaker is reset before plugging the ZIP-PWR-AC
into it.

If your general product question or concern has not been answered please contact product support:
Bobby Acker
backer@ziplinq.com

DEFECTIVE EXCHANGES

If you have a defective ZIP-LINQ product and need an exchange click here.